Manor FX Terms and Conditions
The following terms and conditions apply to all transactions on Manorfx.com. By using our online service, you agree to the terms and conditions set out below. Please read them carefully.
The Manor FX website, manorfx.com, is provided by Leftover Currency Limited, company number 09026053, registered in England and Wales, trading as Manor FX. Our trading address is Unit 1 Portland Business Centre, Manor House Lane, Datchet, Berkshire SL3 9EG.
You must be 18 or over, or have parental consent, to use our service. You must be the rightful owner of the money you want to exchange, or you must have permission from the rightful owner(s) to exchange it.
The purpose of your transaction with us needs to be buying or selling travel money for holiday or business travel purposes. It is prohibited to use our service for illegal purposes.
It is not allowed to exchange money that was obtained in a wrongful or unlawful manner. By placing an order you confirm that no sums paid or sent by you to us are tainted by criminal activity, money laundering or tax evasion. If there are doubts about the origin of funds or the source of wealth, we may ask for additional information, on the basis of which we will decide whether we accept or decline the transaction.
Our online service is only available to UK residents, Isle of Man residents, Channel Islands residents and HM Forces personnel stationed abroad. If you are not one of these, you should instead visit our store for an in-person exchange. We are located in Unit 1 Portland Business Centre, Manor House Lane, Datchet, Berkshire SL3 9EG.
When you buy travel money from us, we use the rates in the ‘We Sell’ section on our Exchange Rates page at the time you place your order, to calculate the amount of travel money you will receive. There are two ways to indicate how much travel money you want to purchase:
- Either you can indicate the amount of Sterling you want to exchange into the foreign currency of your choice. Based on the currency’s exchange rate in the ‘We Sell’ section we will calculate the amount of foreign currency you will receive.
- Or you can indicate the amount of foreign currency you want to purchase. Based on the currency’s exchange rate in the ‘We Sell’ section we will calculate the cost in Sterling.
Next up we ask you to round up or down the amount of foreign currency in your order. This is necessary because we don’t send coins. By default we round up to the next available denomination that we stock, but we give you the chance to round down instead.
When you sell travel money to us, we use the rates in the ‘We Buy’ section on our Exchange Rates page at the time you place your order, to calculate the amount of Sterling you will receive, referred to as the ‘exchange value’.
We regularly update our Exchange Rates. Once you have placed an order, exchange rate updates will not alter the amounts in your order.
When you buy travel money from us, we do not guarantee an exchange rate for which you can sell back your leftover travel money. You can change your travel money back to Sterling at our commission free exchange rates shown in the ‘We buy’ section.
Commission and fees
We do not charge any commission on currency bought from us or sold to us. We do not charge fees for processing your order or for making payments.
We charge a £7.50 delivery fee for sending currency if the order value is less than £1000. For orders with a value of £1000 or more we send the currency free of charge. If you pick your currency up from our bureau in Datchet there is no delivery fee.
Minimum and maximum order value
We do not have a minimum order value, or a maximum order value limit. However we reserve the right to introduce a minimum or maximum order value at any time.
Placing an order
When placing an order, you agree to provide us with all the information required to process your order. We reserve the right to ask for extra information at any time, if this is required to fulfil your order. We are not responsible for any consequences that arise from missing information.
When placing an order, you agree to ensure that all the information you provide us with is correct. We are not responsible for any consequences that arise from your information being incorrect.
Once your order is confirmed, you cannot cancel or alter your order. We reserve the right to cancel or refuse orders for any reason at our discretion.
You will receive an email receipt confirming your order. We recommend that you also make a screenshot of the order confirmation page.
Paying for your order
If you place an order to buy currency from us, we need to receive payment for your order within two days. If we haven’t received payment for your order within two days, we reserve the right to cancel your order without notice and liability to you.
The bank account from which you pay for your order needs to be in your name, or in the name of your employer, organisation or firm of which you are a director. We may ask you for extra information to proof this.
The address linked to your bank account must match the home address or delivery address in your order. We may ask you for extra information to prove this.
If there are significant and material changes in the exchange rates between us accepting your order and its dispatch, we reserve the right to cancel your order without notice and liability to you. If we received payment for such a cancelled order, we will refund the payment.
Payment cut off times
These are our payment cut off times to enable delivery on your selected date:
- If you place an order on a weekday or Saturday before noon, please make sure that we receive your payment before 2pm on the same day.
- If you place an order on a weekday (Monday to Friday) in the afternoon or evening, please make sure that we receive your payment before 2pm on the next day.
- If you place an order on Saturday afternoon, Saturday evening or Sunday, please make sure that we receive your payment before 2pm on Monday.
If we receive your payment after the 2pm cut off time we will not be able to send your order out on the same day. This may result in delays to the delivery of your order, in which case we will contact you to confirm your updated delivery date.
Your bank may need some time to process your bank transfer. To make sure that we receive the payment by 2pm latest, we advise you to make the payment before midday. We advise that you use Faster Payments, not CHAPS or BACS. The latter two are possible to make payment as well, but it takes longer for us to receive the money.
We offer two delivery options: Pick up your order in person from our Datchet bureau, or have your order delivered by Royal Mail Special Delivery Guaranteed®.
To pick up your order from our Datchet bureau, you need to visit the Manor FX bureau in Datchet, located at Unit One, Portland Business Centre, Manor House Lane, Datchet, Berkshire SL3 9EG. Make sure you check the opening times prior to heading off. Bring your valid photo ID. The name on your ID needs to match the name in your order.
To have your order delivered by Royal Mail Special Delivery Guaranteed®, select the ‘Home or office delivery’ option during checkout. Complete the required fields and select your delivery date. It is important that you provide correct information. Failure to provide correct delivery address information may result in delays or losses. We are not liable to you for the consequences of delivering your order to an incorrect delivery address supplied by you in error.
Locations where we deliver to
We can deliver your order to your home address or to your office address. We may ask you for extra information to prove that the delivery address is your home address or your office address. We cannot deliver your order to someone else’s address or to a PO box.
We only deliver to the following locations: the whole of the United Kingdom, the Isle of Man and the Channel Islands. In addition we are able to deliver to HM Forces and entitled civilian personnel stationed abroad who have a BFPO address.
We send your order by Royal Mail Special Delivery Guaranteed® By 1pm. Royal Mail guarantees a next working day delivery for this service, except for remote areas mentioned below, and for delivery to HM Forces. We are not liable to you for late delivery if Royal Mail fails to meet its delivery obligations.
For some remote areas in the Highlands, the Scilly Isles, the Inner Hebrides, the Outer Hebrides, Orkney and the Shetland Islands, extended delivery times may apply. This also applies to deliveries to HM Forces stationed abroad.
We will attempt to deliver your order on your selected delivery date, and we will take great care to achieve this. However we don’t guarantee that your required delivery date will be met. We will not be held liable for any expenses, issues or costs arising from not delivering on your selected delivery date.
We don’t offer deliveries on Sundays or bank holidays.
Receiving your order
For orders sent by Royal Mail Special Delivery Guaranteed®, a signature is required on delivery. If you aren’t available for the signature, Royal Mail will leave a ‘Something for you card’. You can then arrange a redelivery with Royal Mail or pick your order up from your local delivery office. If you pick up your order from your local Royal Mail delivery office, you should bring a valid proof of identification in your name. It is your responsibility to organise a redelivery or pickup. We are not responsible for delays in receiving your order if you aren’t available for the signature.
If you do not accept the (re-)delivery of your travel money for any reason, or if you do not collect your travel money from your local Royal Mail delivery office, Royal Mail will return your travel money to us. When we receive your returned travel money, we will issue you with a refund. We reserve the right to deduct a handling charge from the amount refunded.
If Royal Mail has obtained a signature at the delivery address, we will have no further liability to you. We are not liable for fraudulent acts committed by any third party.
Missing and delayed orders
If you did not receive your order on the expected delivery date, please contact us immediately. With the tracking information we have about your order we can look into this straight away and give you an update on delivery progress.
We will not immediately refund missing or delayed deliveries: Instead we follow Royal Mail’s Special Delivery Guaranteed® guidelines and Royal Mail’s Terms and Conditions. If Royal Mail fails to deliver your order, we will lodge an investigation with Royal Mail and claim a refund. We insure all orders for their full value. Therefore we aim to claim back the full order value and the delivery cost from Royal Mail.
Royal Mail’s investigations take 10 to 25 business days. Once Royal Mail’s investigation and our subsequent insurance claim on your behalf (where appropriate) is complete, only then will any refund be payable. We will pay you back the value and the delivery cost refunded by Royal Mail.
We will not be liable for any losses or expenses arising from late or non-delivery by Royal Mail, including if an order is fraudulently accepted by anyone unbeknown to you.
Sending us your currency
If you place an order to sell currency to us, we need to receive the currency in your order within two weeks. If we haven’t received your currency within two weeks, we reserve the right to cancel your order without notice and without liability to you.
We recommend that you send your currency by Royal Mail Special Delivery Guaranteed®, or at least by a tracked delivery service. You should not use courier firms that do not accept sending cash or valuables. We cannot accept liability for any losses or expenses arising from late or non-delivery by Royal Mail or other postal operators and/or courier firms.
If there are significant and material changes in the exchange rates between us accepting your order and paying for your currency, we reserve the right to cancel your order without notice and liability to you. If we receive currency for such a cancelled order, we will return the currency via a tracked delivery service, free of charge.
If you buy travel money from us, and the order you received is less than what you actually ordered, please contact us straightaway. We will investigate, which may include looking at video recordings of your order being prepared for dispatch. If we conclude that we have indeed sent you a lower amount than what you ordered, we will either (i) send you an amount of the relevant foreign currency equivalent to the difference between your actual order and what you received; or (ii) refund the amount of the difference in Sterling at the original order value. We will cover the charges to send you the extra currency by Royal Mail Special Delivery Guaranteed®. If you have not contacted us on the day of delivery of your original order to report an alleged discrepancy, we shall have no liability to you whatsoever for any such alleged discrepancy nor shall we investigate the matter.
If you buy travel money from us, and the order you received is more than what you actually ordered, please contact us straightaway. We will ask you to return the excess to us by Royal Mail Special Delivery Guaranteed® within 7 days of receipt. We will reimburse the postage costs incurred by you.
If you buy travel money from us, and the currency you received is not the right one, please contact us straightaway. We will send you the correct currency by Royal Mail Special Delivery Guaranteed®. We will not charge you for the delivery costs. We will ask you to return the wrong currency to us by Royal Mail Special Delivery Guaranteed® within 7 days of receipt. We will reimburse the postage costs incurred by you.
Receiving payment for your currency
Every customer will receive payment for the exchange value of the banknotes delivered to us. The payment is initiated upon completion of sorting, checking and counting the currency, and the completion of any required due diligence measures, if applicable.
In most cases we are able send payment within three working days, starting from the day of receipt. If, for any reason, it takes us longer, we will contact you and provide information about the reason(s) for the delay (e.g. missing information) and the expected payment date.
When you place an order to sell us currency, you will be asked to choose a payment method. We provide the following payment methods if you sell us currency:
- Bank transfer
- Cash payment (picked up from our premises)
To receive payment by bank transfer, we need the following payment details: Bank account name, account number, sort code, bank name (e.g. HSBC). You need to make sure that you provide us with the correct payment details. You need to be the bank account holder, or the bank account needs to be in the name of your employer, organisation or firm of which you are a director. We may ask you for extra information to proof this.
If you provide us with incorrect or missing payment details, this may result in payment delays, payments credited to the wrong account, and/or charges. We are not responsible for any consequences or costs arising from incorrect or missing payment details and we will deduct any such costs from your payment.
To receive payment in cash, you need to visit the Manor FX bureau in Datchet, located at Unit 1, Portland Business Centre, Manor House Lane, Datchet, Berkshire SL3 9EG. Make sure you check the opening times before heading off. Bring your valid photo ID. The name on your ID needs to match the name in your order.
Unfit and mutilated banknotes
All banknotes submitted for exchange must be fit for circulation. We do not accept unfit banknotes or mutilated banknotes. We do not accept banknotes that are soiled, discoloured, torn, incomplete, taped, contaminated, laminated or damaged in any other way. We do not accept specimen banknotes or banknotes that have been deprived of their value, e.g. by defacement, shredding, anti-theft dye or stamps.
If you send banknotes that are unfit or mutliated, we won’t be able to exchange them. If you want us to return your unfit / mutliated banknotes, you need to let us know and pay for the return postage. Standard 1st class signed-for Royal Mail post rates apply.
Withdrawn and obsolete banknotes
All banknotes submitted for exchange must be currently in use. We do not accept withdrawn banknotes or obsolete currencies. For the exchange of withdrawn banknotes and obsolete currencies, we recommend that you use LeftoverCurrency.com. To find out what banknotes are currently in use, we recommend that you use websites such as Wikipedia, MRI Guide or LeftoverCurrency.com.
If you send withdrawn or obsolete banknotes, we won’t be able to exchange them. If you want us to return your withdrawn / obsolete banknotes, you need to let us know and pay for the return postage. Standard 1st class signed-for Royal Mail post rates apply.
All banknotes submitted for exchange must be from currencies listed on the Exchange Rates page. We do not accept banknotes that are from unlisted currencies.
If you send us banknotes from unlisted currencies, we won’t be able to exchange them. If you want us to return your unlisted currencies, you need to let us know and pay for the return postage. Standard 1st class signed-for Royal Mail post rates apply.
We do not accept coins for exchange. For the exchange of foreign coins we recommend that you visit LeftoverCurrency.com.
If you send coins, we won’t be able to exchange them. If you want us to return your coins, you need to let us know and pay for the postage. Standard 2nd class signed-for Royal Mail post rates apply.
All banknotes submitted for exchange must have all required safety features (watermark, security thread, optically variable ink, raised intaglio printing, etc). We will perform checks to detect counterfeit banknotes. When there is reasonable doubt about the authenticity of a banknote, we reserve the right to refuse the exchange.
If you send banknotes that we identify as possible counterfeits, we do not return them. Following the Bank of England’s guidelines for dealing with counterfeit currency, we bring all suspected banknotes to the police within 10 working days. We will receive a receipt from the police. We will send you a copy of this receipt upon your request. The police will send the banknotes to the Bank of England for analysis. If your banknotes turn out to be genuine, we will proceed with your transaction. If your banknotes are confirmed to be counterfeit, the Bank of England will destroy them and we will cancel your transaction.
Money laundering regulations: due diligence measures
We are registered as a Bureau de Change under the Money Laundering Regulations (MLR), supervised in the United Kingdom by HMRC. Our MLR registration number is XQML00000112713. Our registered trading name is Leftover Currency Limited.
To comply with the MLR, and in order to prevent activities related to money laundering and terrorist financing, we will take risk-based due diligence measures. You agree that you will provide us with any information we need to fulfil our obligations under the MLR.
Currency import and export restrictions
There may be restrictions on the amounts of local or foreign currency you may take in or out specific countries or areas. In addition, rules are in place regarding amounts for which you are required to make a cash declaration when entering or leaving specific countries or areas. By using our service, you confirm that you have researched and are aware of these rules and restrictions, and that you will abide by them. We will not be responsible for the consequences if you violate these rules and restrictions. We may cancel your order if we reasonably believe that you may violate these rules and restrictions.
The information on our website regarding currency import and export restrictions is obtained from sources considered reliable. However it must be stressed that no responsibility is assumed for their correctness, or for consequences arising if they are incorrect. We strongly recommend that you conduct your own research on currency import and export restrictions, and on rules around declaring cash and valuables.
Applicable law and jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.
We reserve the right to change any of these terms and conditions at any time without notice by posting changes online. If you do not accept these Terms in full, you must stop using this website immediately.
Any information we provide in relation to your use of our service does not constitute financial advice.
Typographical and software errors
We have made every effort to ensure the accuracy of the information on our website. However, we cannot guarantee the completeness of information provided, nor can we guarantee that your visit to our site will be uninterrupted or error-free. If you spot any errors, please let us know. You can find the contact details in the ‘Contact us’ section below.
When an exchange rate is listed incorrectly due to typographical or software errors, we shall have the right to refuse orders for the incorrectly listed exchange rate. Payments received for ‘We sell’ orders at the incorrect rate will be refunded to the customer free of charge. Banknotes received for ‘We buy’ orders at the incorrect rate will be sent back to the customer using a tracked delivery service, free of charge.
Copyright © manorfx.com (UK) 2018 – 2019. All rights reserved. It is strictly prohibited to copy, redistribute, republish or modify any materials, content, images or software contained on our website without our prior consent.
We do not represent, warrant, endorse or hold responsibility over any external sites that may be linked to and from our site. Any external site that you visit by clicking through a link on our site is outside of our control, and you visit entirely at your own risk.
We will use reasonable skill and care in providing our service. However, some events are outside of our control. We cannot accept liability for delay or non-fulfillment of any term of the Terms and Conditions caused by force majeure, war, rioting, strike, lock out, accident, fire, flood, heavy snowfall, extreme weather, financial/banking collapse, network outage, power blackout, acts of terrorism, a ‘no deal’ or chaotic Brexit or any other cause not directly within our reasonable control.
Limitation of liability
In addition to the limitations of liability mentioned above, we are not liable for any damage to your systems, software, hardware, phone, tablet, smart watch, console, router, modem, storage device, server or computer as a result of using our website or service, or as a result of changes made to our website by unauthorised third parties.
We are not liable for any expenses, claims, damages or losses suffered or incurred by you from your use of our website or service (including without limitation any indirect or consequential loss, loss of profit, business, revenue, contracts, anticipated savings whether in contract or in delict or tort), howsoever caused.
Our total liability to you in respect of each use of our service shall be to refund the total purchase price or exchange value (including any handling charge) of the relevant foreign currency order.
If you have any questions about the Terms and Conditions, if you want to make a suggestion, a complaint, report errors or have any other query, please contact us via one of the following methods:
- By email: firstname.lastname@example.org
- By telephone: 0800 030 9499
- By letter: Manor FX, Unit 1, Portland Business Centre, Manor House Lane, Datchet, Berkshire SL3 9EG
Manor FX is the trading name of Leftover Currency Limited, company number 09026053, registered in England and Wales.
These Terms and Conditions were last updated on 27 October 2019.